Support

Stuck mid-close? Write in.

Billing, access, or a match that came out wrong. One of us reads every message, and we answer fastest during the last week of the month.

Email[email protected]We reply within one business day

PhoneComing soonEmail is the fastest way to reach us today

In the appHelp → Contact usSends the reconciliation you’re looking at

Billing and invoices

Billing will run through Stripe: your card, plan changes, and every past invoice in one portal, reachable from Settings → Billing. We’re finishing our test phase, so the portal isn’t switched on yet. Until it is, email [email protected] and we’ll handle plan changes and invoices by hand.

Download a past invoiceStripe portal · soon

Update the card on fileStripe portal · soon

Change or cancel your planStripe portal · soon

Question about an overage chargeEmail us

Open the billing portalComing soon

Before you write in

A line matched to the wrong invoice

Unlink it on the reconciliation, attach the right one, and re-run. Re-runs are free and don’t count against your documents.

Vendor mail isn’t arriving

Check the mail rule points at the address on your Inbox page, and that the vendor is sending to it directly rather than as a forwarded thread.

Someone on staff can’t see a location

Roles are set per location under Settings → Team. An owner can widen access without a new account.