Support
Stuck mid-close? Write in.
Billing, access, or a match that came out wrong. One of us reads every message, and we answer fastest during the last week of the month.
About a matchSend the vendor and the monthWe open the same reconciliation you’re looking at
Security/.well-known/security.txtHow to report a vulnerability to us
Billing and invoices
Your plan and card are in Settings → Billing. Email [email protected] for any of these and we’ll sort it within one business day.
A copy of a past invoiceEmail us
Change or cancel your planEmail us
Question about an overage chargeEmail us
Your document count this monthSettings → Billing
Before you write in
A line matched to the wrong invoice
On the reconciliation, move the invoice back to the inbox, attach the right one, and re-run. Re-runs are free and don’t count against your documents.
Vendor mail isn’t arriving
Check the mail rule points at the address on your Inbox page, and that the vendor is sending to it directly rather than as a forwarded thread.
Someone on staff can’t see a page
Roles and page access are set under Business → Members. An owner can widen access without a new account.